Returns and cancelations

Right of withdrawal: 14-day withdrawal period

For goods, this means 14 days from the date of delivery, while for services 14 days from the date the contract was agreed. However, if the end of the withdrawal period coincides with a holiday, the deadline is extended until the next working day. If you decide to return the product within the 14-day withdrawal period, you must bear the costs of shipping and packaging. After checking the products and if they are returned in their original packaging and condition, a refund will be made in the same way that the products were originally paid for, after deducting the shipping costs. 

You have the right to return the products you bought and request their replacement

• in all cases in which with proven fault H. A. HARALAMPIDES L.P. were sold wrong products or products of poor and defective quality (error in receiving the order, in the pricing , in shipment, damaged during transport or with poor packaging) and
• in all cases in which there was a problem / actual defect in the product (operation or quality) covered by the product warranty.

Returns of products that are not in their original new condition, with all manuals and accessories sealed and intact in their original packaging and packaging boxes with all their protective material without marks and damage, are not accepted. Under no circumstances will returns of software packages whose seal wrapper has been opened be accepted.

If you have the slightest doubt about the acceptance of the product you received, do not damage the protective films and plastic casings because it will make it impossible to return.